Engagement Company Settings

Company Settings for Engagements can help establish your brand when connecting with Candidates and Contacts.

Engagement Branding

To access Engagement settings, go to Settings > Company SettingsEngagement Branding. The following settings are available after clicking Edit:

  • Header Color: Enter the header banner color
  • Header Text Color: Enter the color for the text in the header
  • Header Focus Outline Color:
  • Button Color
  • Focus Outline Color:
  • Chat Header Icon: Choose whether to display a robot icon or no icon.
  • Chat Header Text: Choose your Chatbot name.
  • Default Candidate Chat: Choose which chat will display to a known candidate returning to your website.
  • Default Sales Contact Chat: Choose which chat will display to a known client contact returning to your website.
  • Default New Visitor Chat: Choose which chat will display to new visitors to your website (or existing people on new devices).
    • You cannot use merge tokens, dynamic jobs, or any other personalization in New Visitor Chats because there won't be any stored information on this individual.

If you don't select a Default New Visitor Chat, Default Sales Contact Chat, or Default Candidate Chat, no inbound chats will display to people visiting your website. Outbound chats will still work as normal.